Return & Refund Policy

Last Updated: August 2026

At Rituals Harmony, we carefully inspect and package every order before it is shipped. We want you to receive your sacred pieces in excellent condition.

Returns

Eligible products may be returned within 7 days of delivery, provided they are unused, undamaged and returned in their original packaging.

To request a return, please contact our customer care team with your order number and details of the product.

Damaged or Incorrect Products

If your order arrives damaged, defective or different from what you ordered, please contact us within 48 hours of delivery.

Please share clear photographs or videos of the product and packaging so our team can review the issue and assist you.

Non-Returnable Items

Certain products may not be eligible for return due to their nature, personalization or hygiene considerations. Products that have been used, altered or damaged after delivery may also not qualify for return.

Refunds

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

Approved refunds will be processed through the original payment method or another applicable method. The time taken for the amount to reflect may vary depending on the payment provider or bank.

Return Shipping

Return shipping charges may apply depending on the reason for the return. Products received damaged or incorrectly may be eligible for return shipping support after verification.

Exchange

Exchanges may be available for eligible products, subject to product availability and our return conditions.

How to Request a Return

Please contact us with:

  • Order number
  • Product name
  • Reason for return
  • Photographs/videos, where applicable

Email: hello@ritualsharmony.com
Phone: +91 98765 43210

Rituals Harmony reserves the right to review individual return and refund requests in accordance with this policy and applicable laws.